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Absolute Adjusting - "It's on time or it's FREE!" The Absolute Report Guarantee

Bridging the insurance claim communication gap…

Potentially difficult conversations with claimants and insureds are a fact of every insurance adjuster's reality. Developing communication skills to more effectively deal with your customers can increase productivity, reduce complaints, and reduce adjuster burnout. In this three part series presented by communication skills expert Pamela Jett, CSP and sponsored by Absolute Adjusting the focus is on providing you practical tools you can put to use immediately.

Part 1 of this three part series, you will discover:

  • Why difficult people are difficult and what you can and cannot do about it
  • The absolute worst things to say to a difficult person
  • Techniques to train them how to treat you
  • Specific tools and techniques for dealing with the explosive or abusive person
  • Specific tools and techniques for dealing with a sniper.

Part 2 of this three part series, you will discover:

  • Specific tools and techniques for dealing with a diverter
  • The best way to handle an argumentative claimant or insured
  • The power of asking clarifying questions
  • What to say (and what not to say) if you suspect someone is lying
  • How to buy yourself time to think of a professional response


Part 3 of this three part series, you will discover:

  • How to maintain emotional control during difficult conversations
  • The power of coping statements
  • How not to take the insults personally
  • The power of adjusting your own attitude



Pamela Jett, CSP, has been speaking and training for over 15 years. Her expertise yields results!

Long after your event is over, attendees will still be talking about Pamela's powerful tools, tips, and techniques for success.

For more information about bringing communication skills expert Pamela Jett to your organization or event, visit www.JettCT.com
or call 866.726.5388.

 

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Part 2 Sample
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Part 3 Sample
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To order your complimentary copy, in CD Audio or MP3 format, please contact our Director of
Client Services,
Aimee Onoszko via email.